New Tomorrow Counselling

Terms of service.

Terms and Conditions

Last updated: 15 October 2026

These Terms apply to counselling, couple and family sessions, and professional supervision provided by Grant Freeman, trading as New Tomorrow Counselling (ABN 87 091 006 400), Ormeau QLD 4208 ("we", "us", "your counsellor"). By booking an appointment you agree to these Terms. Our Privacy Policy explains how we handle your personal information and forms part of these Terms. Before your first session you will be asked to complete a short intake form.

Terms of service

I, the client, understand that the counsellor will help me to understand myself, clarify my problems, goals and objectives, and look at alternative solutions. This may involve between-session activities, as agreed. I am responsible for the decisions I make about my relationships and behaviour.

I understand that the counselling approach is grounded in Christian principles and draws on evidence-based approaches, including Cognitive Behavioural Therapy (CBT), with a view to personal, couple and family restoration to wholeness. Faith is integrated only to the extent I am comfortable with.

I understand that counselling cannot guarantee particular outcomes. I can ask questions, review how counselling is going, or stop at any time.

Grant is a Master's-qualified counsellor registered with the Australian Counselling Association (ACA) and practises in line with the ACA Code of Ethics and Practice.

Not a crisis service: If you or someone else is in immediate danger, call 000. For 24/7 support, contact Lifeline on 13 11 14 or the Suicide Call Back Service on 1300 659 467.

Confidentiality and its limits

I understand that what I share in counselling is confidential, except:

  • information I give written permission to disclose

  • matters relating to a serious risk of harm to myself or others

  • children or young people at risk of harm, including where reporting is required or permitted by law

  • information required by a court order, subpoena or other legal requirement

  • matters discussed in clinical supervision, which is itself confidential and uses de-identified information wherever possible

Where it is safe and practical, the counsellor will discuss any such disclosure with me first.

Records and technology

Records: Appointment records and session notes are stored securely and retained for seven years after counselling ends, then securely destroyed.

Service providers: Some of our service providers may store information overseas, including in the United States. See our Privacy Policy.

AI-assisted recording or note-taking may be used.

Online and telephone sessions: Please join from a private space using a secure device and connection.

Your information: You can ask to see or correct the information we hold about you. See the Privacy Policy.

Communication

Email and SMS are used mainly for appointments and are not fully secure, so please avoid sending sensitive details. We respond during business hours, Monday to Thursday, 9:00am to 5:00pm.

Fees and payment

Session fees are as shown on the booking page at the time of booking. We do not store your full card details.

Cancellation policy

Cancelling or rescheduling: You can cancel or reschedule free of charge, with a full refund, up to 12 hours before your appointment, using the link in your booking confirmation or by emailing Info@newtomorrowcounselling.com.au.

Late cancellations and no-shows: Fees are not refunded for cancellations within 12 hours or for missed appointments. We understand emergencies happen (such as illness, transport problems or severe weather), so please contact us as soon as you can and we will consider each situation individually.

If we cancel: You will receive a full refund or a new appointment at no extra cost.

Your rights under the Australian Consumer Law

Nothing in these Terms excludes, restricts or changes any rights you have under the Australian Consumer Law or any other law that cannot be excluded.

Feedback and complaints

If you have a concern, please raise it with Grant first at Info@newtomorrowcounselling.com.au. If it is not resolved, you can contact:

Privacy complaints are covered in our Privacy Policy.

Changes to these Terms

We may update these Terms from time to time. The current version and its date will always be on this page, and we will tell existing clients about any material change.

By booking an appointment, you confirm that you have read and agree to these Terms and Conditions and our Privacy Policy.